Ordering & Shipping Details

Placing an OrderPaymentShippingReturns, Exchanges &  Cancellations


Placing an Order

At this time all orders will be processed through our Etsy shop. The link is provided on each items page to its place in our Etsy shop.

Custom costume or item inquiries & orders can be done through the form on our Contact & Orders page or via our Etsy shop.

The following payment and shipping details are the same as for the Etsy shop.

Payment

We accept payment through PayPal and Direct Checkout.
If payment is not received within 2 business days of the sale the order will be canceled.

Shipping

We ship orders through regular air mail via Canada Post or Fed-Ex (whichever is cheaper for the given item).

If express delivery, tracking, or insurance are desired please contact us for available options and price quotes before payment is made.

All in stock items will usually ship the next business day, and within 2 business days guaranteed. All custom orders will ship within 2 business days of the completion of the item.

Delivery Time

Canadian orders may take up to a week to arrive.
U.S. orders normally take 6-10 business days but may take longer due to border crossing.
International orders may take 14 days or longer;

Extra Delivery Considerations

Be aware that occasionally packages can be delayed while clearing customs in the destination country. Also, it’s important to note that some countries charge recipients duties and taxes on their shipments, which will be the responsibility of the customer.

We do not refund for lost or stolen packages (if you would like insurance, please contact us to arrange it).

We am not responsible for items not received due to an incorrect address.

 

Returns, Exchanges & Cancellations

All items are final sale.

If an item is damaged due to workmanship within 30 days please contact us for a possible refund or exchange. Please keep the item and take pictures of the damage to send to us.

If for some reason you need to cancel your order please contact us within 2 business days of the sale and before payment has been made. If cancellation happens after payment has been made and before the item has been shipped we will refund the payment minus any Paypal  or Direct Checkout fees. Once the item has been shipped there is no cancellation of orders.

 

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